This policy covers refunds for paid packages and coin purchases made directly through Velour Market. It does not cover transactions between buyers and sellers, which are handled directly between those parties.
Package purchases are generally non-refundable once a promotion period has started, since the promotional visibility has already been delivered. If a technical error on our part prevented a purchased promotion from working as described, contact support for a review.
Unused coin balances may be eligible for a refund within 7 days of purchase. Coins already spent on a package or promotion are not refundable.
Email billing@velour.market with your account email and the transaction date. Requests are typically reviewed within 3 business days.
Velour Market lists adult wellness and pleasure products. You must be 18 or older (21 where required by local law) to continue.
