Contact us

Last updated 18 September 2026

We read every message. For the fastest response, use the address that matches your question.

Support

General account or listing questions: support@velour.market

Billing

Questions about a package, coin purchase, or refund: billing@velour.market

Policy and safety

To report a policy violation or safety concern: policy@velour.market

We aim to respond to all messages within two working days.